Terms of Service

1. Who we are

The website and the products are provided by [Legal entity name], tax number [NIF / tax number], with registered address at [Registered address] (“Theo's”, “we”, “us”).

You can contact us at geral@taste-theos.pt.

2. Using the website

You may use the website for lawful purposes only. You must not interfere with its operation, try to access areas you are not authorised to access, or use it to send unsolicited advertising.

We do our best to keep the website available and accurate, but we do not guarantee that it will be free of interruptions or errors.

3. Products and allergens

Our products are baked goods. Photos and illustrations on the website are for guidance and the final product may look slightly different.

Our products may contain, or may have been in contact with, common allergens. [Allergen information to be confirmed per product.] If you have an allergy or an intolerance, please check the product page and contact us at geral@taste-theos.pt before ordering.

4. Orders and contract

To order, you add products to your cart, check them and send an order request. Before you send it, you can review and correct your order.

An order request is not yet a contract: every order is subject to approval by our team. We will tell you whether it was approved or declined, and if it is declined we will give you the reason. You can follow the status of your orders in your account. The contract between you and us is formed when we approve your order.

We may decline an order, for example because of a pricing error, lack of availability or because we cannot deliver to your area. [Confirm how the confirmation or refusal is communicated, for example by e-mail.]

5. Prices and payment

Prices are shown in euro (EUR). [Confirm that prices include VAT at the legal rate.] Delivery costs, if any, are shown before you send your order request.

There is no online payment for now. You pay our team directly, on delivery or at pickup. [Confirm the accepted payment methods, for example cash, MB WAY or card on delivery.]

6. Delivery and collection

[Describe delivery areas, delivery times, costs and collection options.]

Because our products are fresh, please make sure someone can receive the order at the agreed time. We are not responsible for delays caused by incorrect address details or by situations outside our control.

7. Cancellations, withdrawal and problems with your order

Under Portuguese consumer law (Decree-Law no. 24/2014), the 14-day right of withdrawal for distance contracts does not apply to goods that may deteriorate or expire quickly. Our fresh baked products fall into this category, so they cannot be returned once delivered.

[Describe until when an order can be cancelled or changed, for example before production starts.]

If your order arrives damaged, incorrect or not as described, contact us at geral@taste-theos.pt as soon as possible, ideally with a photo. You keep all the legal rights you have as a consumer, including the legal guarantee of conformity, and we will repair the problem, replace the product or refund you as the law requires.

8. Customer accounts

Where the website lets you create an account, you are responsible for keeping your password confidential and for activity under your account. Please tell us immediately if you suspect unauthorised use. We may suspend an account that is used in breach of these terms.

9. Intellectual property

The Theo's name, logo, illustrations, photographs, texts and the design of the website belong to us or are used with permission. You may not copy, reproduce or use them commercially without our written consent.

10. Liability

Nothing in these terms limits liability that cannot be limited by law, including your rights as a consumer. Subject to that, we are not liable for indirect losses or for interruptions of the website caused by events outside our reasonable control.

11. Complaints and dispute resolution

You can send us a complaint at geral@taste-theos.pt. You can also use the Electronic Complaints Book at www.livroreclamacoes.pt.

Consumers may turn to an alternative dispute resolution entity. The list of these entities is available on the Consumer Portal (www.consumidor.gov.pt). [Name the competent dispute resolution entity, or state that you are not bound to one.]

12. Changes to these terms

We may update these terms from time to time. The version in force is the one published on the website when you place your order, and changes do not affect orders already confirmed.

13. Governing law

These terms are governed by Portuguese law. If you are a consumer, you also keep the mandatory consumer protection rules of the country where you live. [Confirm the competent courts.]